12 most dreaded helpdesk requests
2. "Can you help me get my email on my new phone?"
"My non-company-supported personal phone, that is. While you're at it, can you also put the Facebooks and Twitters on there? And all the pictures of my kid? They're right here on my personal laptop. Oh, and if you could get all that done by lunchtime, that'd be great." Nothing like a quick little favor, eh? As technology becomes more and more prevalent in our lives, IT pros are finding themselves more and more inundated with personal support requests. And when the requests come from high-ranking colleagues or executives, they can be especially challenging to tactfully turn down.